Our customer support is available:

• Monday to Sunday

• 9:00 AM – 7:00 PM 

• You can reach us via:

  • Email: info@kigaliboutique.com

  • Phone/WhatsApp: +250788958360

  • Website Chat: Available at kigaliboutique.com

2. Types of Support Offered

We provide assistance with:

• Product inquiries and recommendations

• Order placement and payment guidance

• Delivery status and shipping info

• Returns, refunds, and exchange requests

• Account or login issues

• Technical help with website functionality

3. Response Time

We aim to respond to all support queries:

• Email: Within 12–24 business hours

• Phone/WhatsApp: Immediate or within 2 hours during working hours

• Website Chat: Instant or within a few minutes during support hours

4. Support Limitations

While we strive to help with every issue, we may not be able to:

• Provide support outside of business hours (unless urgent)

• Modify orders after dispatch

• Offer support on third-party platforms or services not affiliated with Kigali Boutique

• Guarantee service in cases of network outage or force majeure

5. Customer Responsibilities

To help us support you efficiently, please:

• Provide your order number and clear details about the issue

• Use respectful and appropriate language with our support team

• Avoid spamming or repeated requests for the same issue

6. Feedback & Complaints

Your feedback matters. If you’re unhappy with the support provided, you can escalate the matter by emailing us directly at info@kigaliboutique.com with the subject "Support Escalation".

7. Changes to This Support Policy

We may update this Support Policy from time to time. Any changes will be posted on this page with an updated effective date.

Kigali Boutique
https://www.kigaliboutique.com
Email: info@kigaliboutique.com
Phone: +250788958360