Kigali Boutique Support Policy

1. Introduction

Welcome to Kigali Boutique. We are committed to providing excellent customer service and technical support for all electronics purchased through our store. This Support Policy explains how we assist customers before, during, and after their purchase.

2. Scope of Support

Our support covers:

• General inquiries about our products and services.

• Guidance on how to use products purchased from Kigali Boutique.

• Help with order tracking, payments, and delivery updates.

• Warranty claims and defect reporting.

• Troubleshooting and technical advice where applicable.

Please note that we only provide support for items purchased directly from kigaliboutique.com or our official sales channels.

3. Support Availability

Our customer support team is available Monday to Sunday, from 8:00 AM to 8:00 PM (CAT).
You can reach us through:
? Email: support@kigaliboutique.com
? Phone: +250 788 958 360

4. Warranty & Repairs

Most electronics sold on Kigali Boutique come with a limited warranty, depending on the manufacturer.

• Customers must present a valid proof of purchase (invoice or receipt).

• Warranty claims are processed based on the supplier’s or manufacturer’s terms.

• Items damaged due to misuse, accidents, or unauthorized repairs are not covered.

5. Response Time

We aim to respond to all customer inquiries within 24 hours. Technical or warranty-related cases may require additional time for verification and coordination with our partners.

6. Replacement & Escalation

If an issue cannot be resolved remotely, customers may request a replacement or in-store inspection. Unresolved cases can be escalated to our support supervisor for quick action.

7. Feedback and Improvement

We value your feedback. It helps us improve our service quality. You can send suggestions or complaints directly to our support email.

Kigali Boutique
? Kigali, Rwanda
? www.kigaliboutique.com
? support@kigaliboutique.com
? +250 788 958 360