At Kigali Boutique, we want you to be fully satisfied with your purchase. If you're not completely happy with your product, we are here to assist you with our Return, Refund, and Exchange policy.

1. Return Eligibility

To be eligible for a return or exchange, your item must meet the following criteria:

• The product must be unused, in the same condition as when you received it, and in its original packaging.

• The return request must be made within 7 days of receiving your order.

• The item must not be part of the non-returnable items, including but not limited to:

  • Underwear or personal care items

  • Customized or personalized products

  • Gift cards

  • Downloadable digital content

2. Return Process

If you wish to return an item, please follow these steps:

1. Contact Us: Reach out to our support team at info@kigaliboutique.com or call us at +250788958360 within 7 days of receiving the item.

2. Provide Details: Share your order number, item(s) you want to return, and reason for the return.

3. Return Authorization: Our support team will issue a Return Authorization (RA) number and provide instructions for returning the item(s).

4. Pack the Item: Carefully pack the item(s) in the original packaging. You will be responsible for the shipping costs unless the return is due to a fault on our part (e.g., damaged or wrong item sent).

5. Ship the Item: Send the item to the provided return address.

3. Exchanges

We accept exchanges on eligible items within 7 days of receiving the product. If you wish to exchange an item for a different size, color, or product, follow the return process and specify the exchange details when contacting our support team.

4. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically credited to your original payment method within 7–14 business days.

Note:

• Shipping costs are non-refundable.

• If your return is due to an error on our part (e.g., defective product, incorrect item), we will cover the return shipping costs.

5. Non-Returnable Items

Some items cannot be returned or exchanged. These include:

• Items marked as final sale

• Personalized or custom-made products

• Downloadable software or digital content

• Gift cards

• Products that show signs of use or damage after delivery

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or issue a full refund depending on availability.

7. Refund Processing Time

Refunds may take 7–14 business days to be processed, depending on your bank or payment method. If you have not received your refund within this time, please contact us at info@kigaliboutique.com.

8. Contact Us

For any questions or issues regarding returns, exchanges, or refunds, please contact us at:

Kigali Boutique
Email: info@kigaliboutique.com
Phone: +250788958360
Website: https://www.kigaliboutique.com