Kigali Boutique – Return & Refund Policy

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At Kigali Boutique, we are committed to providing high-quality electronics and gadgets. If you are not satisfied with your purchase, our return and refund policy ensures a smooth and fair process.

1. Eligibility for Returns

1. Products must be returned within 7 days of delivery.

2. Items must be in their original condition, unused, and with all original packaging.

3. Certain products may not be eligible for returns, including:

   • Opened or used electronics accessories

   • Customized or personalized items

2. How to Request a Return

1. Contact our support team at support@kigaliboutique.com or +250788958360.

2. Provide your order number, product details, and reason for return.

3. Our team will guide you through the return process and provide instructions for shipping or drop-off.

3. Refund Process

1. Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

2. Approved refunds will be processed within 7–10 business days.

3. Refunds will be issued via the original payment method used for purchase.

4. Shipping for Returns

1. Customers are responsible for return shipping costs unless the product is defective or damaged during delivery.

2. Ensure the product is securely packaged to prevent damage during transit.

5. Damaged or Defective Products

1. If you receive a damaged or defective product, contact our support team immediately.

2. We may request photos or videos of the damage for verification.

3. Kigali Boutique will provide a replacement or full refund for verified defective products.

6. Exchanges

1. Exchanges are allowed if the item is eligible under our return policy.

2. Contact our support team to request an exchange, specifying the replacement product.

7. Contact Us

For any questions regarding returns or refunds, reach us at:

Kigali Boutique
Email: support@kigaliboutique.com
Phone: +250788958360
Website: kigaliboutique.com