At Kigali Boutique, we are committed to offering a seamless experience for both buyers and sellers. This Sellers Policy outlines the responsibilities, guidelines, and expectations for sellers wishing to list products on our platform.

1. Eligibility to Sell

To become a seller on Kigali Boutique, you must meet the following requirements:

• Be a registered business or individual with a legal right to sell products

• Provide valid contact details, including email and phone number

• Ensure that all products meet the quality standards and comply with Rwandan law and regulations

2. Product Listings

Sellers are responsible for:

• Providing accurate product information, including detailed descriptions, images, prices, and stock levels

• Ensuring products are listed in the correct category

• Complying with Kigali Boutique's quality standards and guidelines

• Updating inventory and product details promptly

• Ensuring that the products are available for immediate shipment within the specified delivery time frame

Prohibited Products include, but are not limited to:

• Illegal items or those prohibited by Rwandan law

• Counterfeit products

• Products that violate intellectual property rights

• Products with misleading or false advertising

3. Pricing

Sellers must:

• Set their own prices for listed products

• Adhere to competitive pricing guidelines to maintain fairness and transparency

• Ensure that the pricing of products includes any taxes, duties, or applicable fees

4. Order Fulfillment & Shipping

Sellers are responsible for:

• Processing orders in a timely manner

• Packaging products safely to prevent damage during shipping

• Shipping products as per the agreed delivery time frame

• Notifying customers about order dispatch and providing tracking information when available

• Handling all logistics related to shipping and delivery

5. Returns & Refunds

Sellers must comply with Kigali Boutique's Return and Refund Policy. In the event of a return or refund request:

• Sellers must assess the return request based on our return policy

• Ensure prompt processing of returns and refunds

• Cover any return shipping costs if the product is faulty, damaged, or incorrectly described

6. Commission & Payment

Kigali Boutique charges a commission for each sale made on the platform. The exact percentage will be outlined in the seller agreement.

• Payments to sellers will be made on a monthly basis through the payment method registered in the seller account

• Sellers will receive payment for the total sales, minus the applicable commission and any other agreed-upon fees

7. Seller Conduct & Ethics

Sellers must:

• Treat customers with respect and professionalism

• Provide responsive customer support and handle complaints in a timely manner

• Avoid any conduct that may damage the reputation of Kigali Boutique

• Maintain a high standard of customer service

8. Termination & Account Suspension

We reserve the right to:

• Suspend or terminate a seller's account if they violate this policy or any of Kigali Boutique’s terms and conditions

• Remove listings that are deemed inappropriate, misleading, or violate the law

• Withhold any payments in case of fraudulent activity or breaches of policy

9. Changes to the Seller Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Sellers will be notified of significant changes via email.

10. Contact Us

For any questions or to apply to become a seller on Kigali Boutique, please contact us at:

Kigali Boutique
Email: info@kigaliboutique.com
Phone: +250788958360
Website: https://www.kigaliboutique.com